If you're getting errors in your copy trading results or just seeing a low success rate, this guide is for you

Technical errors are very occasional, and while they can happen and hinder copy trading activities on our platform, it's a rare case. If you're seeing copy trading errors, most probably you don't have enough funds to make the deal. For example, the strategy sells USDT and buys BTC, and you have very little (or 0) USDT on your exchange balance.

First, it's helpful to know the particular deal that failed to copy. Go to Copy Trading -> My Subscriptions and open the strategy card to see the trades with an error (Trade History section). Pay attention to the coin being sold in that deal – check whether you have it at all in your portfolio and how much.

Next, you need to compare your portfolio to the strategy’s portfolio. On the Subscription page, click the Align Portfolio or View Portfolio button. You’ll see the most recent comparison of portfolios. If you see noticeable differences in coin distribution (more than 1-5%), we recommend you align your portfolio respectively. You can select alignment (automatically done by the system or by the trader), or align manually on your exchange account.

Another tip is to check how much money the strategy you follow operates with (strategy balance). Copy trading errors often happen because the strategy balance is sufficiently larger than your exchange account balance.

A strategy uses only a fraction of its balance in a single deal (e.g. 1-2%). When a minimum amount for placing orders on an exchange is not reached by an subscriber (subscriber), the subscriber is unable to copy the corresponding deal made by trader.

Example:

When the trader makes an order for 5% of his balance — our system will take 5% of the subscriber's balance to place the same order. If that 5% is less than the minimum amount, the exchange will not accept the subscriber's deal. Therefore, a large difference between strategy balance and subscriber’s exchange balance will lead to failed trades.

Sometimes open orders on the exchange account might be a reason for the failed orders on Coinmatics. Coins that participate in your open orders will not be bought/sold during the alignment. Also, if the trader opens the order with the same coins, these coins won’t be triggered and the order will fail. That’s why it’s crucial to check the open orders. Close them up and keep monitoring the success rate.

Orders page on Binance

Orders page on OKX

Orders page on Bybit

The Binance API key is valid for 30 days. To prevent the API key deactivation, please enter all the Coinmatics IP addresses to the settings:

65.108.21.85 65.109.35.132 65.109.35.133 65.109.35.134 65.109.35.138 65.109.35.141 65.109.35.142 95.217.138.0 95.217.138.1 95.217.138.2 95.217.138.3 95.217.138.4 95.217.138.5 95.217.138.6 95.217.138.7 95.217.138.8 95.217.138.9 95.217.138.10 95.217.138.11 95.217.138.12 95.217.138.13 95.217.138.14 95.217.138.15

Before subscribing, please check the "Open Positions" section.

If you subscribed after the position was opened on the trader's account, you won't be able to close it.

How to check it?

Compare the failed positions with the strategy history. You will see the type of the failed position.

As soon as the trader starts to open the positions during your active subscription, you start to copy and close with the strategy.