How to check and fix auto trading errors

In this article, we'll explain why copy trading errors happen and how you can fix them. If you're getting errors in your copy trading results or just see a low success rate, this guide is for you.

Check deals and compare portfolios

Technical glitches are very occasional, and while they can happen and hinder copy trading activities on our platform, it's a rare case. If you're seeing copy trading errors, it means that most probably you don't have enough coin to make the deal. For example, the strategy sells USDT and buys BTC, and you have very little (or 0) USDT on your exchange balance.

First, it's good to check which exact deal failed to copy. Go to Copy Trading -> My Subscriptions -> Auto Trading and check "Copied Signals" to see which trades have an error near them. Pay attention to the coin being sold in that deal - do you have it? How much?

Next, you need to compare your portfolio to the strategy. Staying on the same page, click the "Align Portfolio" button near the corresponding strategy. Do not proceed further, you only need the first screen. It will show you the most recent asset allocation for the strategy so you can compare it to your portfolio. If you see noticeable differences (more than 1-2%), it's a sign that you need to perform auto alignment again. You can do it manually on Binance or let our system perform it.

Video instruction

We prepared a video instruction on how to compare portfolios:

Compare trading balances

Next, it's crucial to check how much money this particular strategy operates with. Strategies can have totally different amounts of money to trade with:

Often, copy trading errors happen because the strategy has a big amount of money to trade with - while you don't. The strategy uses only a fraction of its balance in single deals (1-2%). Investor's exchange balance might be insufficient to copy a particular deal. It happens because the exchange has a minimum amount for placing orders. When the trader makes an order for 5% of his balance - our system will take 5% of the investor's balance to place the same order. If that 5% is less than the minimum amount, the exchange will not accept the investor's deal. So, comparing balances and seeing a big difference is a definite answer to failed signals.