In this article, we'll explain why copy trading errors happen and how you can fix them.
Check deals and compare portfolios
Technical glitches are very occasional, and while they can happen and hinder copy trading activities on our platform, it's a rare case. If you're seeing copy trading errors, it means that most probably you don't have enough coin to make the deal. For example, the strategy sells USDT and buys BTC, and you have very little (or 0) USDT on your exchange balance.
First, it's good to check which exact deal failed to copy. Go to Copy Trading -> My Subscriptions -> Auto Trading and check "Copied Signals" to see which trades have an error near them. Pay attention to the coin being sold in that deal - do you have it? How much?
Next, you need to compare your portfolio to the strategy. Staying on the same page, click the "Align Portfolio" button near the corresponding strategy. Do not proceed further, you only need the first screen. It will show you the most recent asset allocation for the strategy so you can compare it to your portfolio. If you see noticeable differences (more than 1-2%), it's a sign that you need to perform auto alignment again. You can do it manually or let our system perform it.
Note: we recommend converting all your coins to BTC before running automatic alignment with help of our system. In some cases, auto alignment might perform poorly because of the cross-conversion situation. Auto alignment does not do cross-conversion for now.
We prepared a video instruction on how to check your copy trading errors and fix them: