To withdraw your money from Coinmatics, you need to approve this operation via a special link that we send in an email. It’s one of our security mechanisms to protect your funds.
When you submit a withdrawal request, the system sends an automated email with a special link. You need to click that link to approve the transaction. The link is active for a very short period of time, so if you miss it, you’ll need to submit a new withdrawal request and wait for an email.